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Fit Keilaniemi – Boosting Equipment Uptime and Customer Satisfaction
Equipment Analytics

Fit Keilaniemi – Boosting Equipment Uptime and Customer Satisfaction

GymPlus automatically detects faulty equipment and ensures a fast response.

About the customer

Fit is a versatile gym chain known for its stylish facilities and high-quality, easy-to-use equipment. Fit Keilaniemi, located in the heart of Keilaniemi, offers a modern gym equipped with top-of-the-line Technogym machines, serving fitness enthusiasts of all levels.

Challenge

EasyFit Keilaniemi struggled to quickly identify and fix broken gym equipment. Manual fault detection often caused delays, which hurt the customer experience when key machines were unavailable.

Solution

GymPlus was deployed to improve equipment monitoring. With GymPlus real-time reporting, gym management could identify faulty equipment 20–40% faster than before, when information relied on staff or member reports. This led to faster repairs and better availability of key machines.

Results

20–40% faster response
The gym could identify and fix broken equipment significantly faster, reducing downtime.
Better member experience
Members experienced fewer interruptions during workouts as equipment stayed available and in good condition.
More equipment uptime
Faster fault detection improved equipment availability and strengthened the member experience.
Operational efficiency
Real-time monitoring freed up staff time for other areas of customer service.

Looking ahead

EasyFit plans to expand GymPlus use to other locations, aiming to leverage the platform's data more broadly for continuous improvement of equipment availability and customer satisfaction.

"GymPlus has transformed the way we maintain our equipment. We respond to issues faster than before, which keeps members happy and ensures the gym always runs at its best."

— Fit Keilaniemi

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