About the customer
Fit24 operates two 24/7 gyms in Klaukkala: Fit24 CENTER and Fit24 XPRESS. Both gyms serve active enthusiasts and beginners alike, equipped with top-of-the-line Technogym and Watson machines.
Challenge
Fit24 struggled to manage two locations effectively. Tracking visitor flow was particularly difficult, leading to occasional overcrowding at one gym and underutilisation at the other, especially during peak hours.
Solution
Fit24 adopted GymPlus to improve gym management. The platform enabled real-time visitor tracking, helping optimise operations across both locations and balance customer flows.
Results
Smoother multi-location management
Fit24 now manages CENTER and XPRESS more efficiently, enabling better resource allocation and smoother day-to-day operations.
More even visitor flow
Analytics helped distribute visitor flows more evenly between gyms, reducing peak-time congestion.
Operational efficiency
Real-time monitoring helped optimise staffing and improve equipment utilisation.
Looking ahead
Following the success with GymPlus, Fit24 plans to continue using the platform to further improve member experience and potentially expand to new locations.