Frequently asked questions

GymPlus connects to your existing cameras, or the world-leading camera system we supply, and uses AI to analyse what's happening on your gym floor around the clock. You see which equipment is being used, how busy your gym is at any time of day, and where members spend their time, all from your phone or browser. If you also need access security, GymPlus Tailgating is available as an add-on that uses the same camera infrastructure to detect unauthorized entries in real time.

Take advantage of our continuously growing database tracking thousands of devices and hundreds of millions of training minutes. Plan your next equipment investments based on your gym's usage data, avoid poor purchases and save money. You always see what's happening at the gym, regardless of where you are.

Members can choose a better training time based on real-time visitor numbers. Less crowding means a smoother and faster workout. It's also easier for the gym to respond to customer needs when you can see which areas are in use and which are not. This improves customer satisfaction and increases positive reviews. Safety also improves: members don't have to worry about phones, keys or shoes going missing.

All gym equipment and areas can be tracked: cross trainers, stair machines, weight stack machines, free weights, stretching areas and more. All manufacturers and equipment models are supported.

No. GymPlus tracks all equipment regardless of brand or model.

The GymPlus visitor counter is validated at every installation, with a target accuracy of 90%. In practice this typically means a margin of 0–3 people compared to the actual number training at your gym. Experience from hundreds of gyms has shown this accuracy level is fully sufficient for guiding visitor flows and identifying peak congestion.

Yes. GymPlus Tailgating detects unauthorized entries in real time using AI. The system automatically reviews every event and filters out over 60% of false alerts, significantly reducing the burden on your staff. GymPlus Tailgating is available both as a standalone product and as an add-on to the GymPlus platform. Learn more about Tailgating.

All we need is an RTSP video feed from your existing recorder. If you don't have cameras yet, we're happy to supply them. Watch the hardware installation video on YouTube.

No. See how easy the setup is in the hardware installation video on YouTube.

No, it's actually even easier than installing GymPlus Core. See for yourself on YouTube.

No. GymPlus does not require integration with a gym management system to work. That said, we support integrations with the most widely used gym ERP and access control systems, and connecting them gives you even better tools and insights.

Yes, this is normal. Visitor data is transferred from the on-site counting hardware to the database in near-real time, typically within a few minutes.

This refers to people who are not currently on any of the tracked equipment or zones.

Yes. Although we love our home country, GymPlus is not limited to Finland's borders.

Yes. Chains can benefit from volume pricing, a dedicated account manager, and add-ons built for multi-site operations. The more locations, the better the rate. Get in touch and we'll put together a quote for you.

Our platform uptime is currently 99.5%. The on-site counting device operates independently, so camera footage and data recording continue uninterrupted during any cloud maintenance, and data syncs automatically once connectivity is restored. For businesses and multi-site operators who need formal uptime documentation, we produce these on request. Get in touch to find out more.

Yes. The GymPlus subscription starts with a 36-month contract period. After that, it continues on a rolling monthly basis with one month's notice to cancel. The three-year initial period allows us to sustainably provide the best possible tools, ongoing development, and customer support. Nearly all customers continue after the initial term: our 2026 retention rate is 98.5% on a 24-month rolling average. Talk to us if you'd like to go through the terms before signing.

Yes. GymPlus is GDPR-compliant by design - privacy and data minimisation are built into the architecture, not bolted on. No raw video leaves your premises, no biometric data is collected, and all cloud data is stored within the EU. See our Data & Privacy page for full details.

Your data is stored on AWS servers in Ireland (eu-west-1), within the EU. GymPlus processes video locally on your on-premises hardware and transmits only metadata - structured analytics such as equipment usage events and visitor counts. No raw video footage ever leaves your gym. GymPlus does not perform facial recognition or collect biometric data. See our full Data & Privacy page for a complete breakdown and our GDPR sub-processor list.