About the Customer:

Fit is a versatile fitness center chain known for its stylish facilities and high-quality, user-friendly equipment. Fit Keilaniemi, located in the heart of Keilaniemi, offers modern gym facilities equipped with state-of-the-art Technogym equipment, catering to fitness enthusiasts of all levels.

Challenge:

EasyFit Keilaniemi faced the challenge of identifying and repairing broken gym equipment quickly. Manually detecting faults in equipment often led to delays, negatively impacting the member experience when key machines were unavailable.

Solution:

GymPlus was implemented to enhance the gym’s equipment monitoring system. By using GymPlus’s real-time reporting feature, the gym management was able to detect faulty equipment 20-40% faster than relying on staff or member reports. This resulted in quicker repairs and improved availability of key workout machines.

Results:

• Faster Reaction Time: GymPlus enabled the gym to identify and fix broken equipment significantly faster, reducing downtime by 20-40%.

• Improved Customer Experience: Members experienced fewer disruptions during their workouts, as the gym equipment was consistently available and in good condition.

• Increased Equipment Uptime: The faster detection and repair times resulted in higher equipment availability, contributing to a better overall gym experience for members.

Operational Efficiency Gains:

With the ability to monitor equipment in real-time, EasyFit Keilaniemi improved its operational efficiency by reducing the need for manual equipment checks. This allowed staff to focus on other areas of customer service, further enhancing the gym environment.

“GymPlus has revolutionized how we maintain our equipment. We’re able to respond to issues faster, which keeps our members happy and ensures the gym is always operating at its best,”

Future Growth:

EasyFit plans to expand its use of GymPlus across additional locations, using the platform’s insights to continue improving equipment uptime and member satisfaction at scale.