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Improved customer experience driving retention
Improved customer experience, and satisfaction driving retention and new customer acquisition
How GymPlus helped:
Gym's management team was looking for ways to improve the customer experience and gather feedback from members. The feedback feature allowed members to provide honest and detailed feedback, which helped the gym's management team to identify areas for improvement and make changes accordingly.
Benefits
Improved customer experience, and satisfaction driving customer retention
Performance validation with broader market helping bench marking
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